Defacto VU: a new set-up for users
Vigilance Utilisateurs (User Vigilance)
Defacto has set up a special phone-line and an online form to inform visitors and users of any malfunction or emergency in the public spaces.
Defacto is constantly working to improve the service it offers La Défense users. As part of that effort, the establishment now provides users with a new Azur number (0811 38 92 92), as well as an online form to provide and collect information about any malfunction observed in the public spaces of the business district.
This set-up allows maintenance teams to act quickly and efficiently to address any raised issue.
In what situation should the Defacto VU service be used ?
- Break in the slab, broken paving stone
- Faulty lights
- Report during the bike experiment
- Tags or graffiti
- Slippery surface
- Broken lift or escalator
- Clean-up needed
- Damaged green areas
- Erroneous work information
- Miscellaneous damages...
- Miscellaneous malfunctions...
N°Azur : 0811 38 92 92 (price of a local call), open line 24/7
Online form : Click there
In case of an emergency, contact our security office: 01 47 73 73 73